Contact information
Contact Us
We are a small UK bedding company and we read every message ourselves. Whatever you need, we are glad to help.
shieldnestbeddingltd@gmail.com
This is the fastest way to reach us. We reply to every enquiry within two working days, and usually much sooner.
Registered address
ShieldNest Bedding Ltd
133 Chester Road
Birmingham
B36 0AE
United Kingdom
Please do not send returns to this address without contacting us first, as we will give you the correct return address when we approve your return.
Opening hours
Monday to Friday, 9am to 5pm UK time. We are closed at weekends and on UK public holidays, and messages sent then are answered on the next working day.
What to include in your message
- Your order number, if your question is about an order
- The name and email address you used at checkout
- Photographs, if an item arrived damaged or faulty
Common enquiries
Where is my order? Check the tracking link in your dispatch email first, then email us if it has not moved for more than 48 hours. Full delivery timescales are in our Shipping Policy.
I would like to return something. Our Return and Refund Policy explains the 30-day window and how to start a return.
How is my data handled? See our Privacy Policy for how we collect, use and protect your personal information.