Refund policy
Returns and Refunds
We want you to sleep well on everything you buy from ShieldNest Bedding. If something is not right, this policy explains exactly what to do.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be accepted, items must be unused, unwashed and returned in their original packaging with all tags and inserts, together with proof of purchase such as your order number.
Your legal right to cancel
If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive your goods to cancel your order for any reason, and a further 14 days to send the goods back to us. The 30-day window above is offered in addition to, and does not replace, your statutory rights.
Items we cannot accept back
- Bedding and sleep products where the sealed hygiene packaging has been opened, unless the item is faulty or not as described
- Items that have been used, washed, slept on or damaged after delivery
- Gift cards and clearance items clearly marked as final sale
None of the above affects your rights if an item is faulty, damaged or not as described.
How to start a return
Email shieldnestbeddingltd@gmail.com with your order number and a short description of the reason for the return. Please attach photographs if the item arrived damaged or faulty. We aim to reply within two working days with return instructions and the correct return address. Please wait for those instructions before posting anything back, as unannounced returns can be delayed.
Who pays for return postage
If an item is faulty, damaged in transit, or we sent the wrong product, we cover return postage in full. If you are returning an item because you changed your mind, the cost of return postage is yours. We recommend a tracked service and keeping your proof of postage, as we cannot be responsible for parcels that never reach us.
Refunds
Once your return arrives and has been checked, we will email to confirm and refund your original payment method within five working days. Depending on your bank or card provider it can take a few extra days for the money to appear in your account. Standard delivery within the United Kingdom is free, so there is no standard delivery charge to refund. Where you paid for the Express upgrade, that charge is refunded if the item was faulty or incorrect, or if you cancelled the whole order under your statutory right to cancel.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the size or product you want.
Damaged, faulty or missing items
Please check your parcel as soon as it arrives. If anything is damaged, faulty or missing, contact us within 48 hours of delivery so we can put it right quickly.
Contact us
ShieldNest Bedding Ltd, 133 Chester Road, Birmingham, B36 0AE, United Kingdom. Email: shieldnestbeddingltd@gmail.com