FAQ

Frequently Asked Questions

Delivery

How much is delivery?
Standard delivery is free on every order, with no minimum spend. Express delivery is GBP 6.99 if you need your order faster.

How long will my order take?
Standard delivery usually arrives in 3 to 5 working days and Express in 1 to 2 working days, counted from dispatch.

Do you deliver outside the UK?
Not at the moment. We deliver to addresses in England, Scotland, Wales and Northern Ireland only.

When will my order be dispatched?
Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed later, at weekends or on public holidays go out on the next working day.

Can I track my parcel?
Yes. You will receive a dispatch email with tracking details where the carrier provides them. Allow up to 24 hours for the first scan.

Orders and payment

What payment methods do you accept?
All major credit and debit cards and the digital wallets shown at checkout. All prices are in pounds sterling and include VAT where applicable.

Can I change or cancel my order?
Email us as soon as possible. If your order has not been dispatched we will usually be able to change or cancel it. Once it has been dispatched you can still return it under our returns policy.

I have not received my order confirmation.
Check your spam or promotions folder first, then email us and we will resend it.

Returns and refunds

What is your returns window?
You have 30 days from delivery to request a return, and this sits on top of your statutory 14-day right to cancel.

What condition do items need to be in?
Unused, unwashed and in their original packaging with tags attached. For hygiene reasons, bedding cannot be returned once sealed packaging has been opened, unless the item is faulty or not as described.

Who pays return postage?
We do, if the item is faulty, damaged or incorrect. For change-of-mind returns the postage cost is yours.

How long do refunds take?
We refund your original payment method within five working days of receiving and checking your return. Your bank may take a few days more to show it.

Products and care

How do I choose the right size?
Check the size guide in each product description and measure your mattress depth as well as its length and width, since deeper mattresses need a deeper fitted skirt.

How should I wash my bedding?
Always follow the care label on the item. As a general rule, a cool or warm machine wash and a low tumble dry setting protect the fabric and any protective backing.

Are your products suitable for allergy sufferers?
Our protective bedding is designed to reduce the build-up of dust and allergens. If you have a specific medical concern, please check with a healthcare professional before you buy.

Still need help?

Email shieldnestbeddingltd@gmail.com with your order number and we will reply within two working days.